Download The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
Download The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
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Review
''Service aptitude is a big idea. Customer service is an investment, not an expense--the new marketing is here and it looks like this.'' --Seth Godin, New York Times bestselling author of Linchpin ''In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person.'' --Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive ''This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution.'' -- -- Shep Hyken, customer service expert and New York Times bestselling author of The Amazement Revolution
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About the Author
John R. DiJulius III is considered the authority on world-class Customer service and is the author of three books on Customer experience. He is the president of The DiJulius Group--a Customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa--named one of the Top 20 Salons in America (in light of their impeccable Customer experience standards, no doubt). John lives in Aurora, Ohio with his three sons.
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Product details
Hardcover: 200 pages
Publisher: Greenleaf Book Group Press (January 6, 2015)
Language: English
ISBN-10: 162634129X
ISBN-13: 978-1626341296
Product Dimensions:
5.8 x 0.8 x 8.3 inches
Shipping Weight: 13.6 ounces (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
42 customer reviews
Amazon Best Sellers Rank:
#129,158 in Books (See Top 100 in Books)
The author does a great job of describing how world class companies provide extraordinarily customer service. One of the things that sticks in my mind is that typically younger customer service personnel don’t typically fly first class, stay at 5 star hotels, or eat at top restaurants,so how can you just expect them to know what amazing customer service is about. Customer service requires an ongoing investment.
Where do I start? This book was amazing on all levels. It provided simple and yet profound strategies that will help any business up their game. If you're not doing a great job with the customer experience, get this book. If you're doing pretty good by your customers, still get the book. Either way you'll gain so many more nuggets and tools to use and build on providing the experience that your customer craves.
I don't really have an opinion good or bad. It is fine. Things I already know about customer service. Required reading for work.
Costumer Service Revolution is vey inspiring, i am a customer server and i am looking always for the best way i can do my passion (serve people), this book has provided me with many ideas and practical experience methods which i can apply in my daily basis.
this is a great book with tons of insight and ideas.Loved this book, your people are your greatest asset.This book has ideas on how to help your people understand the importance!
Simple actionable information for both personal and professional use. Everyone has someone that depends on them, family, co-workers, and customers. Be better so others can be better. Meet new people and make new friends.
One of the better books on customer service i've read in a while. Fantastic points as well as ideas i'd not heard before. Great and refreshing information that is a must whether you are an employee or an owner.
love this book
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