Rabu, 21 September 2011

Free Ebook

Free Ebook

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Product details

File Size: 3015 KB

Print Length: 7 pages

Simultaneous Device Usage: Unlimited

Publication Date: March 15, 2019

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B07PS45JDY

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Amazon Best Sellers Rank:

#1,250,352 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

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Sabtu, 17 September 2011

Download The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Download The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World


The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World


Download The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Review

''Service aptitude is a big idea. Customer service is an investment, not an expense--the new marketing is here and it looks like this.'' --Seth Godin, New York Times bestselling author of Linchpin ''In this hyper-connected, hyper-informed let-the-seller-beware world, the old rules of customer service just don't apply. John DiJulius gets that. He also knows that service comes from a happy heart. You'll learn something valuable about customer relations, sure. But you can learn something even more important from this book: How to be a better person.'' --Daniel H. Pink, New York Times bestselling author of To Sell Is Human and Drive ''This is not only a book that every manager should read, but also every employee. If you want to take advantage of what John DiJulius teaches, then everyone must be part of the customer service revolution.'' -- -- Shep Hyken, customer service expert and New York Times bestselling author of The Amazement Revolution

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About the Author

John R. DiJulius III is considered the authority on world-class Customer service and is the author of three books on Customer experience. He is the president of The DiJulius Group--a Customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa--named one of the Top 20 Salons in America (in light of their impeccable Customer experience standards, no doubt). John lives in Aurora, Ohio with his three sons.

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Product details

Hardcover: 200 pages

Publisher: Greenleaf Book Group Press (January 6, 2015)

Language: English

ISBN-10: 162634129X

ISBN-13: 978-1626341296

Product Dimensions:

5.8 x 0.8 x 8.3 inches

Shipping Weight: 13.6 ounces (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

42 customer reviews

Amazon Best Sellers Rank:

#129,158 in Books (See Top 100 in Books)

The author does a great job of describing how world class companies provide extraordinarily customer service. One of the things that sticks in my mind is that typically younger customer service personnel don’t typically fly first class, stay at 5 star hotels, or eat at top restaurants,so how can you just expect them to know what amazing customer service is about. Customer service requires an ongoing investment.

Where do I start? This book was amazing on all levels. It provided simple and yet profound strategies that will help any business up their game. If you're not doing a great job with the customer experience, get this book. If you're doing pretty good by your customers, still get the book. Either way you'll gain so many more nuggets and tools to use and build on providing the experience that your customer craves.

I don't really have an opinion good or bad. It is fine. Things I already know about customer service. Required reading for work.

Costumer Service Revolution is vey inspiring, i am a customer server and i am looking always for the best way i can do my passion (serve people), this book has provided me with many ideas and practical experience methods which i can apply in my daily basis.

this is a great book with tons of insight and ideas.Loved this book, your people are your greatest asset.This book has ideas on how to help your people understand the importance!

Simple actionable information for both personal and professional use. Everyone has someone that depends on them, family, co-workers, and customers. Be better so others can be better. Meet new people and make new friends.

One of the better books on customer service i've read in a while. Fantastic points as well as ideas i'd not heard before. Great and refreshing information that is a must whether you are an employee or an owner.

love this book

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Selasa, 06 September 2011

Ebook Download Sarah, Plain and Tall, by Patricia MacLachlan

Ebook Download Sarah, Plain and Tall, by Patricia MacLachlan

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Sarah, Plain and Tall, by Patricia MacLachlan

Sarah, Plain and Tall, by Patricia MacLachlan


Sarah, Plain and Tall, by Patricia MacLachlan


Ebook Download Sarah, Plain and Tall, by Patricia MacLachlan

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Sarah, Plain and Tall, by Patricia MacLachlan

From the Back Cover

"Did Mama sing every day?"Caleb asks his sister Anna."Every-single-day," she answers."Papa sang, too."Their mother died the day after Caleb was born. Their house on the prairie is quiet now, and Papa doesn't sing anymore. Then Papa puts an ad in the paper, asking for a wife, and he receives a letter from one Sarah Elisabeth Wheaton, of Maine. Papa, Anna, and Caleb write back. Caleb asks if she sings.Sarah decides to come for a month. She writes Papa: I will come by train. I will wear a yellow bonnet. I am plain and tall, and Tell them I sing. Anna and Caleb wait and wonder. Will Sarah be nice? Will she like them? Will she stay?

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About the Author

Patricia MacLachlan is the celebrated author of many timeless novels for young readers, including Newbery Medal winner Sarah, Plain and Tall; Word After Word After Word; Kindred Souls; The Truth of Me; The Poet’s Dog; and My Father’s Words. She is also the author of countless beloved picture books, a number of which she cowrote with her daughter, Emily. She lives in Williamsburg, Massachusetts.

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Product details

Age Range: 6 - 10 years

Grade Level: 1 - 5

Series: Sarah, Plain and Tall (Book 1)

Paperback: 112 pages

Publisher: HarperCollins; Anniversary edition (March 3, 2015)

Language: English

ISBN-10: 0062399527

ISBN-13: 978-0062399526

Product Dimensions:

5.1 x 0.2 x 7.6 inches

Shipping Weight: 3.2 ounces (View shipping rates and policies)

Average Customer Review:

4.7 out of 5 stars

445 customer reviews

Amazon Best Sellers Rank:

#10,644 in Books (See Top 100 in Books)

 I chose this text is instructional material for Ukrainian middle schoolers learning English. Let me list the things that made it attractive:1. It is short enough, at about 1000 Kindle locations, to cover in 8 weeks or so.2. It is relatively easy to read. The online Flesch-Kincaid reading difficulty analyzer puts it at about a fourth grade level. It contains about 1400 unique words, of which I have selected about 500 as target vocabulary. I expect my students already know about half of these words. The issue is that I don't know which half, so I make the list rather inclusive.3. It is at their intellectual level. Last year I taught Wayside School is Falling Down. It fully satisfies the readability criteria, but the subject matter is more appropriate to second or third graders than middle schoolers.4. It tells something of American history. They learn about American farming and mail-order brides, two topics with which Ukrainian children can somewhat identify. I had hoped it might lead to a discussion of sex roles in society, but these children have not shown interest. At 12 years old they are too young. American educators – take note. If the children want to remain children, let them!I'm trying an approach that I have not seen before. I am using video as a primary educational vehicle. I have prepared videos that show the text of the book in a column on the left, with translations of the vocabulary words and words that are needed for comprehension on the right. My hope is that by presenting them with the translations they can largely avoid getting tangled up with dictionaries. I read the text as it is displayed. I have broken the book out by chapters (there are 9) with a video for each of them, with the homework assignment included in the video. This ensures that they get the homework, and more than that, that they look at the video.I will be happy to share my materials with any foreign language teacher. Only about 10% of my preparation has been specific to the Ukrainian and Russian languages. My work could be adapted to other languages and teaching environments. The instructor would need to review my list of unique words to decide for themselves which constitute a target vocabulary. The instructor could easily record the narration themselves, personalizing the presentation, and of course make up their own homework.

My wife and I are, in a nod to 19th century family entertainment, reading all the Newbery award winners aloud. This is firmly in the middle of the pack. We liked it better than the somewhat similar "Caddie Woodlawn," but not so well as s9me stone cold classics like "From the Mixed Up Files of Mrs. Basil E. Frankweiler."This a worthy read, a charming read.

My third grade class wrote reviews of this book in class. The class voted and these were the top three:This book was about two children who lived with their father-two children who beeded a mother! The book was set in the 1900's on the plains. The father seperately needed a wife, so he put an ad in the newspaper. He got a replay! The lady's name was Sarah. She came from Maine and she was "Plain and Tall." Sarah wants to check the family out! Sarah was my favorite character, but I liked everyone. I liked Sarah because she loved animals and had her own mind-she was stubborn. I can relate to that. I liked this book because it was interesting; I had to know what would happen! I also liked this book because the children needed a mother and they got one. They had a bit to learn about the awesome ocean and Sarah had to learn about life on the plains. I would recommend this book to children in second through fifth grade and all the people who like old fashioned stuff. Finally, I would positively recommend this book to all the people who are interested in a heartwarming story.By BrookeThis book is about a family with a father, a daughter, and a son living on the prairie in the early 1900's. The father put an ad in the paper for a new wife. A woman from Maine answred the ad and traveled by train to get to the prairie. My favorite character in the book was Caleb because he would always make you laugh. I liked this book becasue it had a great setting, great characters, and great lines for characters to say. I would recommend this book for 2nd grade kids.By ZanderThis book was about two children that lived with their father. They lived on the prairie in the early 1900's. The father tried to find a wife by putting an ad in the paper. There is a woman that responds. My favorite character in the book was Anna because she takes care of her father and her brother. She cooks, she cleans, and she helps Caleb to remember who his mom was. I liked this book because this story reminds me of when my Uncle Luey was always taking care of my three grandmas, just like Anna took good care of Caleb and her father. I would recommend this book to people who have had their mom or wife die because you can always have love again or a new mom.By Audrey

Believe it or not, I had never read this book. *Gasp* It was a sweet book about a pioneering family making it on the prairie. It's about community connections and family relationships. I am now on a mission to read the rest of the books in the series. I wish I had known about it when my kids were still younger.It also includes some classroom discussion ideas at the end, so it would be good for homeschool reading, or a classroom environment, as well.

This movie is one of my favorites. I can sit down and relax and enjoy watching a great family movie that makes me feel good! This movie has real life problems and the families involved respond in different ways. With all the blended families in our culture today I believe this film is very relevant. We all have "baggage" we bring into relationships, whether it's marrage, parenting, or friendship. I like it that there are no religious overtones here, it's simply a picture of life, and life well lived!

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Senin, 05 September 2011

Ebook Download Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)

Ebook Download Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)

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Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)

Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)


Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)


Ebook Download Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)

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Pocket Companion for Physical Examination and Health Assessment (Jarvis, Pocket Companion for Physical Examination and Health Assessment)

About the Author

Carolyn Jarvis, PhD, APRN, CNP

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Product details

Series: Jarvis, Pocket Companion for Physical Examination and Health Assessment

Paperback: 304 pages

Publisher: Saunders; 6 edition (May 11, 2011)

Language: English

ISBN-10: 1437714420

ISBN-13: 978-1437714425

Product Dimensions:

5.2 x 0.5 x 8.5 inches

Shipping Weight: 10.4 ounces

Average Customer Review:

4.7 out of 5 stars

189 customer reviews

Amazon Best Sellers Rank:

#280,350 in Books (See Top 100 in Books)

This book was required for my nursing school - BSN program. I feel the selection of books my program chose were all very informative, to the point and we used the books for the classes that required them. During nursing school most people do not know where their career will take them, there are so many options the RN has available, so building a strong foundation is essential to success in the field. Nursing books are not written to be entertaining they are for educational purpose only. This book definitely offered education. After you graduate school and chose a path then find the best reference book you can find and carry it with you until the day you retire. I always recommend the additional study guide to a book if one is available.

This is very convenient to have on hand if you need a quick review over a particular assessment. It is broken down by system and gives some examples of abnormal findings as well as common related nursing diagnoses. The last chapter has a complete head-to-toe assessment. This is much easier to carry around than a textbook. I wish I had found it during my first semester of nursing school, it would have helped out a lot more then. I don't use it a lot now, but I'm definitely holding on to it for quick reference.

This was a required book so I can’t speak to how it compares to others but this is a good size book and the content is well organized.

The full-size textbook was a required purchase. After I had the textbook in my hand, I HAD to buy this! It is an extremely valuable tool for beginning nurses to know what is WNL and what is not. Fit perfectly in the pocket of my uniform. But make sure you write your name legibly on the outside edge of the pages, because everyone else will want to get their hands on it!

Great to bring to clinicals so you can write out on docucare and learn how to write out your documentation much more clearly and professionally.

perfect for while im at clinicals <3 The newer edition is jsut like this one basically... asve yourself the $$ if your'e on a nursing school udget and buy this pocket guide. Helps alot with my care plans when Ive forgotten the correct 'medical' terms and good guide to help with my H&Ps

My Jarvis pocket guide got me through nursing school. Also a great reference now as a nurse. Easily navigated and important info is highlighted.

Jarvis' book is compact, colorful, relates the basics to the nursing diagnosis, and does so with a "window" style format that is color coded. No long narrative paragraphs. Highlights that are usable, quick, easy to look up, and reference. The book is small enough to fit into your pocket, bag, purse, or laptop case on top of the 17" traveling computer. Head to Toe assessments, broken down, what it means, what you look for, how it relates to nursing diagnoses. Quick, easy,userfriendly, portable. Meets the need for balancing work, quick study, and travel requirements all in one place. Good memory jogger.

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